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Soft Services Manager


Milton Keynes, South East England

Date Posted:

Facilities Management Jobs


Soft Services Manager
£30,000 plus bonus & benefits
Milton Keynes

Responsible for operational delivery in line with delivering a first-class customer experience! Managing a team who will deliver a range of soft services with a cleaning focus across an exciting new site!
The role:

Maintain regular contact with site management team and deal with any issues efficiently and in a professional manner
Ensure regular quality audit checks are completed in line with agreed schedules
Oversee the recruitment, induction and employment of cleaning operatives
Manage all employee relation issues on site, including suspensions, disciplinary actions, grievances, redundancies, and absences.
Take ownership of Health & Safety and encourage safe-working practices
Provide all quotations, proposals and costs as requested
Manage all sub-contracted and bought in services
Manage the wages to budget and ensure cleaning staff work to the correct number of hours. Oversee all monthly shift reports before processing to payroll.
Ensure that machinery, equipment and cleaning materials storage areas are kept in a clean and tidy state
Maintain quality, integrity and cost efficiency across all activities.
Be aware of all Fire and Emergency Evacuation Procedures and to ensure that normal precautions are taken colleagues to protect against fire and safety hazards

Experience and qualifications

Experience of cleaning contract management within a public facing environment with a significant size of workforce (+40 colleagues)
Proven track record of success in contract management and retention.
Budget responsibility
Proven track record of target achievement against payroll, material and machinery spends
Computer literate, proven MS Office skills
BICSc certificated to Level 2 or above
IOSHH qualified

If you are interested to find out more details, please forward you CV to


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