This job has expired.

Night Auditor / Night Receptionist - Hotel in Bath

Salary:
£18k - 19k per year + .

Location:
Bath, South West England

Date Posted:
2018-04-04

Category:
Support Services and Admin Jobs

Sector:
Travel & Hospitality

NIGHT AUDITOR / NIGHT RECEPTIONIST FOR HOTEL IN BATH

Location: Bath 

 

Duties and Responsibilities of the Night Receptionist

  • Check-in and check-out.
  • Telephone handling
  • Ensuring all customer queries or requests are handled in a polite, efficient and courteous manner
  • Payment and foreign currency transactions.
  • Cash handling
  • Reservation handling when required
  • Wake-up call requests and newspaper orders.
  • Maintaining all equipment and work areas, including key and cash security
  • Processing company loyalty card schemes according to guidelines
  • Maintaining a high level of hotel and product knowledge at all times
  • Outstanding customer care at all times

Skills & Experience required by the Night Receptionist

  • Previous high-volume hotel front office experience is preferable
  • Previous customer service experience is essential
  • Previous experience using OPERA is advantageous
  • A capability and commitment to delivering high levels of customer care
  • A smart and professional appearance
  • A positive attitude and excellent communication skills
  • Computer literacy
  • Fluent in English

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