Slough, South East England
We have a fantastic opportunity for a Helpdesk Coordinator based in Slough. This is a permanent full-time position where you will join a fantastic team in a challenging but exciting environment. As a helpdesk coordinator you will be expected to provide comprehensive administrative support along with completing general office duties, conforming at all to the company quality procedures and work instructions.
To provide support on the reactive maintenance help desk for clients/ contractors
To input job requests/works orders via the internal software system and competing all requisite fields
To respond to telephone calls from a dedicated direct maintenance telephone line, ensuring works completed within time period
To chase contractors for updates and completion on all works carried out
To cover admin function as and when required for the building function including letters, faxes and reports.
To arrange for quotations on any cost works ensuring return within 10 days of receipt to manager/ supervisor and processing for authorisation
To operate within a team and promote amicable working relationships
To report to manager any issues that prevent the fulfilment of tasks
Processing contractor invoices & preparing reports
Have general admin skills
Have previous admin experience preferably in school, healthcare or FM sector
Have an excellent phone manner
Keen attitude - willing to learn and help
Ability to prioritise varying tasks
Have excellent customer service skills
If it sounds like you please send your updated CV to firstname.lastname@example.org
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