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Maintenance Helpdesk Administrator

£10.50 - 12.50 per hour

London, London

Date Posted:

Facilities Management Jobs


Maintenance Help-desk Administrator 

Are you an experienced administrator with experience in Facilities Maintenance? Do you have experience working as a help-desk administrator? Are you looking for your next temp role with the opportunity to go permanent after proving yourself to be an asset to the team? 

The Company 

Exciting opportunity to join an established Mechanical and Electrical Maintenance Services provider with an outstanding reputation within the Facilities industry.

The company is a fast growing SME that takes employee satisfaction very seriously. They offer training and progression opportunities for anyone who shows ambition and an eagerness to learn. In 2017 over 90% of their employees received further certified training in their field.

The company has regular staff outings, they also regularly receive sporting tickets from their clients which are always distributed to staff members first.  

The role

  • Assist in the management of daily requests via the CAFM system/Help desk
  • Liaise with Maintenance manager for allocation of works to contractors
  • Liaise with allocated client from beginning to end, updating works on client specific web portals and our own CAFM software
  • Ordering parts/materials from suppliers where necessary
  • Raise Purchase orders for Contractors/Suppliers via CAFM system
  • Monitor contractor performance against SLA\'s
  • Assisting with answering phones, screening sales calls, filing, copying, printing, scanning, collating and laminating of documents, post and general office administration duties


The person

The following Education/qualifications are essential ;

  • Previous experience working on a facilities maintenance software package
  • Excellent word, excel and outlook skills
  • Minimum 3 years working for a facilities maintenance company
  • You will be required to deal with clients of all types, from tenants, property managers to Managing Directors, therefore the company  requires someone with excellent communication skills who can demonstrate great diplomacy when juggling works between clients and contractors.

    The ability to work efficiently, multi-task and have foresight when prioritising contracts is essential.

What\'s in it for you? 

    • Comprehensive Healthcare program with excellent additional benefits 
    • Holidays accrued with length of service
    • Regular staff outings and good company culture
    • Stable working hours of Monday - Friday 8am - 5pm 
    • Opportunity of a permanent position 
    • Prestigious company in an excellent location 

What’s next?

I am actively recruiting for this position with a view to booking an interview date next week. This is likely to be a one stage interview process, so the role is likely to be snapped up quickly by a stand-out candidate. If you’ve got all the skills required and want to hear more about this fantastic career move, then please forward you CV including full details of your career history and any qualification to and I’ll give you a call to discuss the role further.


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